Toyota: C-HR, RAV4 HEV, RAV4 PHV; Lexus: NX450h+, RX350h, RX450h+, RX500h
Toyota: C-HR, RAV4 HEV, RAV4 PHV; Lexus: NX450h+, RX350h, RX450h+, RX500h was recalled on 29 March 2024 under EU Safety Gate alert A12/00794/24. Injuries risk reported by Portugal. The design of the accessory immobilizer is not robust enough.
| Alert Number | A12/00794/24 |
| Brand | Lexus and Toyota |
| Category | Motor vehicles |
| Risk Type | Injuries |
| Notifying Country | Portugal |
| Country of Origin | Japan |
| Model Number | C-HR: MAXH10, ZYX11, NX450h+: AAZH26, RAV4 HEV: AXAH52, AXAH54, AXAL52, AXAL54, RAV4 PHV: AXAP54, RX350h: AALH15, RX450h+: AALH16, RX500h: TALH17, e6*2007/46*0289*04 |
| Published | 29 March 2024 |
Risk Description
The design of the accessory immobilizer is not robust enough. It allows the vehicle to be in 'Ready ON' mode even when no match is found between the vehicle and its key but will switch the vehicle to 'Ready OFF' after. It can happen while driving, which will stop the car and increase the risk of an accident. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
Measures Taken
Type of economic operator taking notified measure(s): ImporterCategory of measure(s): Recall of the product from end usersDate of entry into force: Unknown
Product Description
Passenger car
⚠️ What Should You Do?
This recall involves a injuries hazard related to Toyota: C-HR, RAV4 HEV, RAV4 PHV; Lexus: NX450h+, RX350h, RX450h+, RX500h.
About this risk
This product has a design or manufacturing defect that can cause physical injuries such as cuts, bruises, fractures, or other bodily harm during normal use.
Recommended action
Stop using the product immediately. Check yourself and family members for any injuries. Store the product safely out of reach and contact the retailer or manufacturer for a replacement or refund.
Who is at risk?
All users, particularly children and elderly people who may be more vulnerable to injury.