3, CX-30
3, CX-30 was recalled on 5 June 2020 under EU Safety Gate alert A12/00823/20. Injuries risk reported by Portugal. Mazda 3: Due to inappropriate software of the powertrain control module (PCM), the automatic idling restart (IR) may fail to restart the engine after idle stopping (i-stop), causing it to stall and increasing the risk of an accident; Mazda 3 and CX-30: Due to inappropriate software, the powertrain control module (PCM) may incorrectly judge the half clutch condition as clutch disengaged condition and lower the engine torque to reduce the engine speed to idling condition.
| Alert Number | A12/00823/20 |
| Brand | Mazda |
| Category | Motor vehicles |
| Risk Type | Injuries |
| Notifying Country | Portugal |
| Country of Origin | Japan |
| Model Number | e13*2007/46*1972*1, *2, *3, *5 (Mazda 3), e13*2007/46*2041*00 , *01 (Mazda CX-30) |
| Published | 5 June 2020 |
Risk Description
Mazda 3: Due to inappropriate software of the powertrain control module (PCM), the automatic idling restart (IR) may fail to restart the engine after idle stopping (i-stop), causing it to stall and increasing the risk of an accident; Mazda 3 and CX-30: Due to inappropriate software, the powertrain control module (PCM) may incorrectly judge the half clutch condition as clutch disengaged condition and lower the engine torque to reduce the engine speed to idling condition.This can cause the engine to stall, increasing the risk of an accident.
Measures Taken
Type of economic operator taking notified measure(s): DistributorCategory of measure(s): Recall of the product from end usersDate of entry into force: Unknown
Product Description
Model series BP (Mazda 3), DM (Mazda CX-30); equipped with Mazda M Hybrid and automatic idling restart (IR) system.
⚠️ What Should You Do?
This recall involves a injuries hazard related to 3, CX-30.
About this risk
This product has a design or manufacturing defect that can cause physical injuries such as cuts, bruises, fractures, or other bodily harm during normal use.
Recommended action
Stop using the product immediately. Check yourself and family members for any injuries. Store the product safely out of reach and contact the retailer or manufacturer for a replacement or refund.
Who is at risk?
All users, particularly children and elderly people who may be more vulnerable to injury.