Sorento (MQ4), Sorento Hybrid (MQ4 HEV)
Sorento (MQ4), Sorento Hybrid (MQ4 HEV) was recalled on 12 February 2021 under EU Safety Gate alert A12/00165/21. Injuries risk reported by Belgium. The eCall system (transmitting the vehicle identification number to the emergency call center) could malfunction and not transmit the VIN number of the affected vehicle when an airbag has been deployed.
| Alert Number | A12/00165/21 |
| Brand | Kia |
| Category | Motor vehicles |
| Risk Type | Injuries |
| Notifying Country | Belgium |
| Country of Origin | Republic of Korea |
| Model Number | e4*2007/46*1530*00 |
| Published | 12 February 2021 |
Risk Description
The eCall system (transmitting the vehicle identification number to the emergency call center) could malfunction and not transmit the VIN number of the affected vehicle when an airbag has been deployed. This can cause a delay in the rescue intervention, leading to increased risk of injury.
Measures Taken
Type of economic operator taking notified measure(s): DistributorCategory of measure(s): Recall of the product from end usersDate of entry into force: Unknown
Product Description
Passenger car
⚠️ What Should You Do?
This recall involves a injuries hazard related to Sorento (MQ4), Sorento Hybrid (MQ4 HEV) .
About this risk
This product has a design or manufacturing defect that can cause physical injuries such as cuts, bruises, fractures, or other bodily harm during normal use.
Recommended action
Stop using the product immediately. Check yourself and family members for any injuries. Store the product safely out of reach and contact the retailer or manufacturer for a replacement or refund.
Who is at risk?
All users, particularly children and elderly people who may be more vulnerable to injury.