Roof window
Roof window was recalled on 2 June 2023 under EU Safety Gate alert A11/00064/23. Electric shock risk reported by Poland. A build-up of condensation in the actuator compartment can result in metallic parts of the flat roof window construction being conductive.
| Alert Number | A11/00064/23 |
| Brand | Velux |
| Category | Construction products |
| Risk Type | Electric shock |
| Notifying Country | Poland |
| Country of Origin | Denmark |
| Model Number | CVU - New Generation Glass Rooflight |
| Published | 2 June 2023 |
Risk Description
A build-up of condensation in the actuator compartment can result in metallic parts of the flat roof window construction being conductive. Live parts may become accessible, the user may receive an electric shock. The product does not comply with the Construction Products Regulation.
Measures Taken
Type of economic operator taking notified measure(s): ManufacturerCategory of measure(s): Recall of the product from end usersDate of entry into force: UnknownType of economic operator taking notified measure(s): ManufacturerCategory of measure(s): Temporary ban on the supply, offer to supply and display of the productDate of entry into force: UnknownType of economic operator taking notified measure(s): ManufacturerCategory of measure(s): Warning consumers of the risksDate of entry into force: Unknown
Product Description
Mains powered, remote-controlled flat roof window. To be installed in ceilings at a minimum height of 2.5 meters from the floor. Sold between July 2021 and April 2023. The affected products are marked with the combination of the product name CVU and the 7th and 8th digits of the product code.
⚡ What Should You Do?
This recall involves a electric shock hazard related to Roof window.
About this risk
This product has inadequate electrical insulation, faulty wiring, or other electrical defects that can cause electric shock during use.
Recommended action
Unplug the product immediately and do not use it. Do not attempt to repair it yourself. Contact the manufacturer or retailer for a recall remedy.
Who is at risk?
Anyone using the product, especially in wet environments such as bathrooms or kitchens.