PLENUE
PLENUE was recalled on 23 December 2016 under EU Safety Gate alert A12/1686/16. Damage to hearing risk reported by France. The continuous sound pressure level is too high, which may cause permanent hearing damage to the user of the personal music player.
| Alert Number | A12/1686/16 |
| Brand | COWON |
| Category | Communication and media equipment |
| Risk Type | Damage to hearing |
| Notifying Country | France |
| Country of Origin | Republic of Korea |
| Model Number | D; 32 GB |
| Published | 23 December 2016 |
Risk Description
The continuous sound pressure level is too high, which may cause permanent hearing damage to the user of the personal music player. The product does not comply with the relevant European standard EN 62368.
Measures Taken
Type of economic operator taking notified measure(s): DistributorCategory of measure(s): Withdrawal of the product from the marketDate of entry into force: 13/10/2016Type of economic operator taking notified measure(s): DistributorCategory of measure(s): Recall of the product from end usersDate of entry into force: 13/10/2016
Product Description
Personal music player (MP3 player) in rectangular block form, mostly black with a gold or silver border. Sold in an up-market cardboard box with foam padding. To note: the company has since performed a software update of the product and all new products sold after November 2016 are compliant.
👂 What Should You Do?
This recall involves a damage to hearing hazard related to PLENUE.
About this risk
This product can emit sound levels that exceed safe limits, potentially causing hearing damage or hearing loss with prolonged use.
Recommended action
Stop using the product or reduce volume to minimum levels. If you experience ringing in the ears or hearing discomfort, consult a doctor.
Who is at risk?
Children are especially vulnerable as their hearing is more sensitive than adults.