AC power cords packaged with certain Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft S
AC power cords packaged with certain Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft S was recalled on 12 February 2016 under EU Safety Gate alert A11/0011/16. Electric shock, Fire risk reported by Ireland. Damage may occur over time to the AC power cord if the AC power cord is sharply and repeatedly bent or tightly wrapped.
| Alert Number | A11/0011/16 |
| Brand | Microsoft |
| Category | Communication and media equipment |
| Risk Type | Electric shock, Fire |
| Notifying Country | Ireland |
| Country of Origin | People's Republic of China |
| Published | 12 February 2016 |
Risk Description
Damage may occur over time to the AC power cord if the AC power cord is sharply and repeatedly bent or tightly wrapped. As a consequence, live parts of the AC power cord could become accessible or the AC power cord could overheat. The product does not comply with the requirements of the Low Voltage Directive.
Measures Taken
Type of economic operator taking notified measure(s): ManufacturerCategory of measure(s): Recall of the product from end usersDate of entry into force: 21/01/2016
Product Description
AC power cord packaged with tablet computer.
⚡ What Should You Do?
This recall involves a electric shock, fire hazard related to AC power cords packaged with certain Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft S.
About this risk
This product has inadequate electrical insulation, faulty wiring, or other electrical defects that can cause electric shock during use.
Recommended action
Unplug the product immediately and do not use it. Do not attempt to repair it yourself. Contact the manufacturer or retailer for a recall remedy.
Who is at risk?
Anyone using the product, especially in wet environments such as bathrooms or kitchens.