Various models
Various models was recalled on 18 June 2021 under EU Safety Gate alert INFO/00128/21. Injuries risk reported by Germany. The automatic and manual emergency call service may not function as intended outside the network coverage of certain network providers due to a software error.
| Alert Number | INFO/00128/21 |
| Brand | Mercedes-Benz |
| Category | Motor vehicles |
| Risk Type | Injuries |
| Notifying Country | Germany |
| Country of Origin | Germany |
| Model Number | Types: 245 G, F2CLA, 245 G, 166, H1GLE, 172, F2A, 197, F2B, 204 X, R1ECLS, R1EAMG, 463, 463A, R1EC, 197BS, 204, 204 K, 204 K AMG, 212, R1ES, 221, 230 , e1*2001/116*0431*39-60, e1*2001/116*0457*32-50, e1*2001/116*0463*18-20, e1*2001/116*0501*28-47, e1*2007/46*1560*01-18, e1*2001/116*0335*32-46, e1*98/14*0169*25-34, e1*2001/116*0470*16-23, e1*2007/46*1912*00-08, e1*2001/116*0470*16-25, e1*2007/46*0598*18-26, e1*2007/46*1885*00-10, e1*2007/46*0548*11-20, e1*2007/46*1829*00-12, e1*2007/46*0233*09-19,, e1*2007/46*1909*00-09, e1*2001/116*0480*21-38, e1*2007/46*1818*00-10, e1*2007/46*1878*00-10, e1*96/79*0064*36-26, e1*2007/46*1830*00-07, e1*2007/46*1666*00-16, e1*KS07/46*0076*01, |
| Published | 18 June 2021 |
Risk Description
The automatic and manual emergency call service may not function as intended outside the network coverage of certain network providers due to a software error. As a result, the eCall may not be used as intended to place an emergency call to direct emergency services to the vehicle. Depending on network availability, voice communication would still be possible by calling 112 as a fallback option.
Measures Taken
Type of economic operator taking notified measure(s): ManufacturerCategory of measure(s): Recall of the product from end usersDate of entry into force: Unknown
Product Description
LA, GLA, M-Klasse/GLE/GL/GLS, SLK/SLC, A-Klasse, AMG GT, C-Klasse, E-Klasse Coupé/Cabrio, E-Klasse, S-Klasse Coupé/Cabrio, CLS, S-Klasse, SL, B-Klasse/GLA/GLB, GLC, AMG GT 4-Türer Coupé, GLE Coupé, G-Klasse
⚠️ What Should You Do?
This recall involves a injuries hazard related to Various models.
About this risk
This product has a design or manufacturing defect that can cause physical injuries such as cuts, bruises, fractures, or other bodily harm during normal use.
Recommended action
Stop using the product immediately. Check yourself and family members for any injuries. Store the product safely out of reach and contact the retailer or manufacturer for a replacement or refund.
Who is at risk?
All users, particularly children and elderly people who may be more vulnerable to injury.