Q20-Plus, Q20-Mini, E26 Pro
Q20-Plus, Q20-Mini, E26 Pro was recalled on 8 August 2025 under EU Safety Gate alert SR/02883/25. Electric shock, Fire risk reported by United Kingdom in respect of Northern Ireland. The charger has poor quality connections with fan wires soldered directly to the Printed Circuit Board.
| Alert Number | SR/02883/25 |
| Brand | Ridstar |
| Category | Motor vehicles |
| Risk Type | Electric shock, Fire |
| Notifying Country | United Kingdom in respect of Northern Ireland |
| Country of Origin | People's Republic of China |
| Published | 8 August 2025 |
Risk Description
The charger has poor quality connections with fan wires soldered directly to the Printed Circuit Board.Moreover, the creepage and clearance distances between the primary and the secondary circuit of the transformer are insufficient.Additionally, the distance from the live pin to the outside edge is insufficient. The user can touch the accessible live parts and receive an electric shock.Furthermore, the charger and plug can overheat and cause a fire if left unattended. The product does not comply with the Regulation on the approval and market surveillance of two- or three-wheel vehicles and quadricycles.
Measures Taken
Type of economic operator to whom the measure(s) were ordered: ImporterCategory of measure(s): Import rejected at borderDate of entry into force: 06/05/2025
Product Description
Lithium-ion battery-powered bicycle with wall plug charger.
⚡ 🔥 What Should You Do?
This recall involves a electric shock, fire hazard related to Q20-Plus, Q20-Mini, E26 Pro.
About this risk
Electric shock: This product has inadequate electrical insulation, faulty wiring, or other electrical defects that can cause electric shock during use. Fire: This product poses a fire risk due to overheating, faulty components, or flammable materials that do not meet safety standards.
Recommended action
Electric shock: Unplug the product immediately and do not use it. Do not attempt to repair it yourself. Contact the manufacturer or retailer for a recall remedy. Fire: Disconnect the product from any power source and stop using it immediately. Do not leave it unattended. Store it away from flammable materials. Contact the retailer for a refund.
Who is at risk?
Anyone using the product, especially in wet environments such as bathrooms or kitchens. All household members. Fire risks are especially dangerous for sleeping areas and children's rooms.