Proace, Proace Verso, Proace City, Proace City Verso (ICE and BEV)
Proace, Proace Verso, Proace City, Proace City Verso (ICE and BEV) was recalled on 9 January 2026 under EU Safety Gate alert SR/00018/26. Injuries risk reported by Portugal. A software issue may cause both the multimedia screen and the instrument cluster to turn completely black when the vehicle is started.
| Alert Number | SR/00018/26 |
| Brand | Toyota |
| Category | Motor vehicles |
| Risk Type | Injuries |
| Notifying Country | Portugal |
| Country of Origin | France |
| Model Number | e2*2007/46*0538*26, e2*2007/46*0685*19 - e2*2007/46*0685*21, e2*2007/46*0537*20, e2*2007/46*0537*21, e2*2007/46*0538*24, e2*2007/46*0538*27 |
| Published | 9 January 2026 |
Risk Description
A software issue may cause both the multimedia screen and the instrument cluster to turn completely black when the vehicle is started. When this occurs, the displays do not recover. As a result, the driver cannot see essential driving information such as vehicle speed, fuel level, or warning indicators. Driving without this information increases the risk of an accident. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
Measures Taken
Type of economic operator taking notified measure(s): ImporterCategory of measure(s): Recall of the product from end usersDate of entry into force: Unknown
Product Description
Passenger van / Light commercial vehicle. Model year: 2024 - 2025.
⚠️ What Should You Do?
This recall involves a injuries hazard related to Proace, Proace Verso, Proace City, Proace City Verso (ICE and BEV).
About this risk
This product has a design or manufacturing defect that can cause physical injuries such as cuts, bruises, fractures, or other bodily harm during normal use.
Recommended action
Stop using the product immediately. Check yourself and family members for any injuries. Store the product safely out of reach and contact the retailer or manufacturer for a replacement or refund.
Who is at risk?
All users, particularly children and elderly people who may be more vulnerable to injury.