Proace City & Proace City BEV
Proace City & Proace City BEV was recalled on 15 September 2023 under EU Safety Gate alert INFO/00118/23. Injuries risk reported by Portugal. The telematics unit for e-Call may not work as required.
| Alert Number | INFO/00118/23 |
| Brand | Toyota |
| Category | Motor vehicles |
| Risk Type | Injuries |
| Notifying Country | Portugal |
| Country of Origin | Belgium |
| Model Number | e2*2007/46*0685*00, e2*2007/46*0685*01, e2*2007/46*0685*03, e2*2007/46*0685*05, e2*2007/46*0685*08, e2*2007/46*0685*09, e2*2007/46*0686*01, e2*2007/46*0686*02, e2*2007/46*0686*07. |
| Published | 15 September 2023 |
Risk Description
The telematics unit for e-Call may not work as required. The Public Safety Answering Points (PSAPs), the automatic callback function from the PSAP, to the vehicle does not work. The PSAP cannot automatically re-establish the connection with the vehicle if the initial connection has ended.This can hinder or delay emergency assistance, treatment of injuries. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
Measures Taken
Type of economic operator taking notified measure(s): ImporterCategory of measure(s): Recall of the product from end usersDate of entry into force: Unknown
Product Description
Frame Code Proace City (BKYMA, BKYMD, BPZMA, BPZMD) and Proace City BEV (BPZMA); model year: 2022.
⚠️ What Should You Do?
This recall involves a injuries hazard related to Proace City & Proace City BEV.
About this risk
This product has a design or manufacturing defect that can cause physical injuries such as cuts, bruises, fractures, or other bodily harm during normal use.
Recommended action
Stop using the product immediately. Check yourself and family members for any injuries. Store the product safely out of reach and contact the retailer or manufacturer for a replacement or refund.
Who is at risk?
All users, particularly children and elderly people who may be more vulnerable to injury.