NEO BT PRO
NEO BT PRO was recalled on 28 February 2025 under EU Safety Gate alert SR/00782/25. Injuries, Security risk reported by France. A faulty electronic component causes a malfunction of the device, rendering it inoperative in transmit and search mode.
| Alert Number | SR/00782/25 |
| Brand | ARVA |
| Category | Electrical appliances and equipment |
| Risk Type | Injuries, Security |
| Notifying Country | France |
| Country of Origin | France |
| Model Number | ARNINEOBTPROV1, ARPACKV2PRO, ARPACKV3PRO |
| Published | 28 February 2025 |
Risk Description
A faulty electronic component causes a malfunction of the device, rendering it inoperative in transmit and search mode. This defect can hinder or impair the rescue of people buried under snow. The product does not comply with the requirements of the Radio Equipment Directive (RED).
Measures Taken
Type of economic operator taking notified measure(s): DistributorCategory of measure(s): Recall of the product from end usersDate of entry into force: 29/01/2025
Product Description
Avalanche casualty detector. Product sold online, in particular via arva-equipment.com.
⚠️ What Should You Do?
This recall involves a injuries, security hazard related to NEO BT PRO.
About this risk
This product has a design or manufacturing defect that can cause physical injuries such as cuts, bruises, fractures, or other bodily harm during normal use.
Recommended action
Stop using the product immediately. Check yourself and family members for any injuries. Store the product safely out of reach and contact the retailer or manufacturer for a replacement or refund.
Who is at risk?
All users, particularly children and elderly people who may be more vulnerable to injury.