Hellophone
Hellophone was recalled on 19 September 2014 under EU Safety Gate alert A12/1425/14. Fire risk reported by Italy. The product poses a risk of fire because the protective insulation of an internal wire could be damaged, creating a risk of short-circuit that could cause batteries and components to overheat.
| Alert Number | A12/1425/14 |
| Brand | B. |
| Category | Toys |
| Risk Type | Fire |
| Notifying Country | Italy |
| Country of Origin | Canada |
| Model Number | BX117Z |
| Published | 19 September 2014 |
Risk Description
The product poses a risk of fire because the protective insulation of an internal wire could be damaged, creating a risk of short-circuit that could cause batteries and components to overheat. Furthermore, there are no instructions relating to the presence of replaceable batteries.The product does not comply with the requirements of the Toy Safety Directive and the relevant European Standard EN 62115.
Measures Taken
Type of economic operator to whom the measure(s) were ordered: OtherCategory of measure(s): Ban on the marketing of the product and any accompanying measuresDate of entry into force: 24/07/2014
Product Description
A pink, battery-operated, toy telephone with different coloured keys, packed in a gift box. The phone emits sounds and messages.
🔥 What Should You Do?
This recall involves a fire hazard related to Hellophone.
About this risk
This product poses a fire risk due to overheating, faulty components, or flammable materials that do not meet safety standards.
Recommended action
Disconnect the product from any power source and stop using it immediately. Do not leave it unattended. Store it away from flammable materials. Contact the retailer for a refund.
Who is at risk?
All household members. Fire risks are especially dangerous for sleeping areas and children's rooms.