Explorer, Puma, Focus, S-Max, Galaxy, Kuga
Explorer, Puma, Focus, S-Max, Galaxy, Kuga was recalled on 25 June 2021 under EU Safety Gate alert INFO/00130/21. Injuries risk reported by Germany. A problem may occur with the current Telematic control unit (TCU) software, which could affect the functionality of the eCall system.
| Alert Number | INFO/00130/21 |
| Brand | Ford |
| Category | Motor vehicles |
| Risk Type | Injuries |
| Notifying Country | Germany |
| Country of Origin | United States |
| Model Number | Types: DEH, DFK, WUJ, J2K, e13*2007/46*1911*06-*09; e13*2007/46*2188*02, *03, *05; e13*2007/46*2217*00-*01; e9*2007/46*3165*00,*02-*04 |
| Published | 25 June 2021 |
Risk Description
A problem may occur with the current Telematic control unit (TCU) software, which could affect the functionality of the eCall system.As a result, emergency service may not be contacted in case of need.
Measures Taken
Type of economic operator taking notified measure(s): ManufacturerCategory of measure(s): Recall of the product from end usersDate of entry into force: Unknown
Product Description
Passenger car
⚠️ What Should You Do?
This recall involves a injuries hazard related to Explorer, Puma, Focus, S-Max, Galaxy, Kuga.
About this risk
This product has a design or manufacturing defect that can cause physical injuries such as cuts, bruises, fractures, or other bodily harm during normal use.
Recommended action
Stop using the product immediately. Check yourself and family members for any injuries. Store the product safely out of reach and contact the retailer or manufacturer for a replacement or refund.
Who is at risk?
All users, particularly children and elderly people who may be more vulnerable to injury.