eCitaro, Citaro, Capacity
eCitaro, Citaro, Capacity was recalled on 30 August 2024 under EU Safety Gate alert A12/02485/24. Injuries risk reported by Germany. A faulty screw connection could cause the stop block in the lower door-leaf track to become displaced or detached.
| Alert Number | A12/02485/24 |
| Brand | Mercedes-Benz |
| Category | Motor vehicles |
| Risk Type | Injuries |
| Notifying Country | Germany |
| Country of Origin | Germany |
| Model Number | e1*2007/46*0087*16,*17,*25,*35 (628 02), e1*2007/46*0090*12-*14,*16,*20,*24-*26,*30-*31 (628 03), e1*NKS*0050* (628 09), e1*2007/46*1985*01,*04,*05,*12,*13 (628 10), e1*2007/46*2083*02 (628 11) |
| Published | 30 August 2024 |
Risk Description
A faulty screw connection could cause the stop block in the lower door-leaf track to become displaced or detached. If this occurs, the door leaf might come loose from its track unnoticed, especially on rough roads or with light pressure from inside. This could cause the lower edge of the door to swing outwards posing a risk to passengers. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
Measures Taken
Type of economic operator taking notified measure(s): ManufacturerCategory of measure(s): Recall of the product from end usersDate of entry into force: Unknown
Product Description
Bus
⚠️ What Should You Do?
This recall involves a injuries hazard related to eCitaro, Citaro, Capacity .
About this risk
This product has a design or manufacturing defect that can cause physical injuries such as cuts, bruises, fractures, or other bodily harm during normal use.
Recommended action
Stop using the product immediately. Check yourself and family members for any injuries. Store the product safely out of reach and contact the retailer or manufacturer for a replacement or refund.
Who is at risk?
All users, particularly children and elderly people who may be more vulnerable to injury.