Citaro, Citaro K, Citaro LE Ü, Citaro G, eCitaro
Citaro, Citaro K, Citaro LE Ü, Citaro G, eCitaro was recalled on 11 August 2023 under EU Safety Gate alert A12/01779/23. Injuries risk reported by Germany. The monitor support near the middle door may break along the welded seams in the direction of travel below the interior ceiling as a result of vibrations.
| Alert Number | A12/01779/23 |
| Brand | Mercedes-Benz |
| Category | Motor vehicles |
| Risk Type | Injuries |
| Notifying Country | Germany |
| Country of Origin | Germany |
| Model Number | 628 02, 628 03, 628 10, e1*2007/46*0087*, e1*2007/46*0090*21, e1*2007/46*1985* |
| Published | 11 August 2023 |
Risk Description
The monitor support near the middle door may break along the welded seams in the direction of travel below the interior ceiling as a result of vibrations. In the event of breakage, the support may fall down creating a risk of injury to passengers in the area of the door. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
Measures Taken
Type of economic operator taking notified measure(s): ManufacturerCategory of measure(s): Recall of the product from end usersDate of entry into force: Unknown
Product Description
Bus
⚠️ What Should You Do?
This recall involves a injuries hazard related to Citaro, Citaro K, Citaro LE Ü, Citaro G, eCitaro.
About this risk
This product has a design or manufacturing defect that can cause physical injuries such as cuts, bruises, fractures, or other bodily harm during normal use.
Recommended action
Stop using the product immediately. Check yourself and family members for any injuries. Store the product safely out of reach and contact the retailer or manufacturer for a replacement or refund.
Who is at risk?
All users, particularly children and elderly people who may be more vulnerable to injury.