Captur II, Clio V, Zoe Neo
Captur II, Clio V, Zoe Neo was recalled on 21 February 2020 under EU Safety Gate alert A12/00239/20. Injuries risk reported by Portugal. Possible internal failure in the steering column motor control.
| Alert Number | A12/00239/20 |
| Brand | Renault |
| Category | Motor vehicles |
| Risk Type | Injuries |
| Notifying Country | Portugal |
| Country of Origin | France |
| Model Number | Type-approval numbers: Captur (e2*2007/46*0684*00), Clio (e2*2007/46*0676*00, e2*2007/46*0676*01, e2*2007/46*0676*02), Zoe (2*2007/46*0251*15), Types: XJA, XJB, X10 |
| Published | 21 February 2020 |
Risk Description
Possible internal failure in the steering column motor control.This will result in loss of steering assistance when stationary or while driving, increasing the risk of an accident.
Measures Taken
Type of economic operator taking notified measure(s): DistributorCategory of measure(s): Recall of the product from end usersDate of entry into force: 05/02/2020
Product Description
Passenger car under Renault recall code: 0D9V.
⚠️ What Should You Do?
This recall involves a injuries hazard related to Captur II, Clio V, Zoe Neo.
About this risk
This product has a design or manufacturing defect that can cause physical injuries such as cuts, bruises, fractures, or other bodily harm during normal use.
Recommended action
Stop using the product immediately. Check yourself and family members for any injuries. Store the product safely out of reach and contact the retailer or manufacturer for a replacement or refund.
Who is at risk?
All users, particularly children and elderly people who may be more vulnerable to injury.