Burnham Heart Mug
Burnham Heart Mug was recalled on 2 May 2025 under EU Safety Gate alert OR/00062/25. Burns risk reported by Ireland. A defect in the mugs glazing can cause it to crack when boiling water is added, leading to leakage and burns to the user.
| Alert Number | OR/00062/25 |
| Brand | The White Company |
| Category | Kitchen/cooking accessories |
| Risk Type | Burns |
| Notifying Country | Ireland |
| Country of Origin | People's Republic of China |
| Model Number | A09470000AGW |
| Published | 2 May 2025 |
Risk Description
A defect in the mugs glazing can cause it to crack when boiling water is added, leading to leakage and burns to the user. The product does not comply with the General Product Safety Regulation nor with the European standard EN 13258.
Measures Taken
Type of economic operator taking notified measure(s): ImporterCategory of measure(s): Withdrawal of the product from the marketDate of entry into force: UnknownType of economic operator taking notified measure(s): ImporterCategory of measure(s): Recall of the product from end usersDate of entry into force: 11/04/2025
Product Description
Pink porcelain mug. Product sold online, in particular via thewhitecompany.com
🌡️ What Should You Do?
This recall involves a burns hazard related to Burnham Heart Mug .
About this risk
This product can cause burns due to overheating, faulty insulation, or flammable materials that ignite during use.
Recommended action
Stop using the product immediately. If you have suffered burns, cool the area with running water and seek medical attention. Do not attempt to repair the product.
Who is at risk?
All users. Children and elderly people are particularly vulnerable to burn injuries.