BlueSense and BlueHelix gasboiler / heat exchanger
BlueSense and BlueHelix gasboiler / heat exchanger was recalled on 18 August 2023 under EU Safety Gate alert A12/01813/23. Microbiological risk reported by The Netherlands. Water remaining in the boiler from the factory can cause Legionella bacteria to proliferate and produce a bio-film in the heat exchanger and piping.
| Alert Number | A12/01813/23 |
| Brand | Ferroli |
| Category | Gas appliances and components |
| Risk Type | Microbiological |
| Notifying Country | The Netherlands |
| Country of Origin | Italy |
| Model Number | BlueHelix, BlueSense |
| Published | 18 August 2023 |
Risk Description
Water remaining in the boiler from the factory can cause Legionella bacteria to proliferate and produce a bio-film in the heat exchanger and piping. This can lead to Legionella infection from a shower for example, causing severe illness or even death. The product does not comply with the Regulation on appliances burning gaseous fuels (GAR).
Measures Taken
Type of economic operator to whom the measure(s) were ordered: OtherCategory of measure(s): Warning consumers of the risksDate of entry into force: 27/07/2023
Product Description
Central heating boiler, serial number starting with 22 or 23 (year of production 2022 & 2023).
🧫 What Should You Do?
This recall involves a microbiological hazard related to BlueSense and BlueHelix gasboiler / heat exchanger .
About this risk
This product is contaminated with bacteria, mould, or other microorganisms that can cause infections or illness.
Recommended action
Stop using the product immediately. If you have used it and feel unwell, consult a doctor. Dispose of the product hygienically. Wash hands thoroughly after handling.
Who is at risk?
People with weakened immune systems, children, and elderly people are most vulnerable.