Allure and Allure Pro
Allure and Allure Pro was recalled on 9 November 2018 under EU Safety Gate alert A12/1660/18. Burns, Electric shock, Fire risk reported by United Kingdom. The hairdryer is not equipped with a thermal cut-out device.
| Alert Number | A12/1660/18 |
| Brand | Xtava |
| Category | Electrical appliances and equipment |
| Risk Type | Burns, Electric shock, Fire |
| Notifying Country | United Kingdom |
| Country of Origin | People's Republic of China |
| Model Number | XTV010010N Allure Black Hair Dryer UKXTV010011N Allure White Hair Dryer UKXTV010012N Allure Black Hair Dryer EU XTV010013N Allure White Hair Dryer EU |
| Published | 9 November 2018 |
Risk Description
The hairdryer is not equipped with a thermal cut-out device. The plastic material of the casing is combustible. The hairdryer can overheat and catch fire during use. Melted plastic can cause burns and leave live parts accessible that could lead to an electric shock if touched by users.The product does not comply with the Low Voltage Directive and the relevant European standard EN 60335.
Measures Taken
Type of economic operator taking notified measure(s): ManufacturerCategory of measure(s): Recall of the product from end usersDate of entry into force: 08/10/2018Type of economic operator taking notified measure(s): OtherCategory of measure(s): Removal of the product listing from Amazon websiteDate of entry into force: Unknown
Product Description
The product is a handheld hairdryer. It was sold in the colours black and white and the name "Xtava" is printed on the blower end of the unit. The product is sold online, in particular on the Amazon marketplace.
🌡️ ⚡ 🔥 What Should You Do?
This recall involves a burns, electric shock, fire hazard related to Allure and Allure Pro.
About this risk
Burns: This product can cause burns due to overheating, faulty insulation, or flammable materials that ignite during use. Electric shock: This product has inadequate electrical insulation, faulty wiring, or other electrical defects that can cause electric shock during use. Fire: This product poses a fire risk due to overheating, faulty components, or flammable materials that do not meet safety standards.
Recommended action
Burns: Stop using the product immediately. If you have suffered burns, cool the area with running water and seek medical attention. Do not attempt to repair the product. Electric shock: Unplug the product immediately and do not use it. Do not attempt to repair it yourself. Contact the manufacturer or retailer for a recall remedy. Fire: Disconnect the product from any power source and stop using it immediately. Do not leave it unattended. Store it away from flammable materials. Contact the retailer for a refund.
Who is at risk?
All users. Children and elderly people are particularly vulnerable to burn injuries. Anyone using the product, especially in wet environments such as bathrooms or kitchens. All household members. Fire risks are especially dangerous for sleeping areas and children's rooms.